Hey you, rock star. Welcome aboard 🎉!
As you begin your new role at LinkORB, here are a few tips to help you settle in and start collaborating with your team right away.
Wonder if you should read this document or jump right into actual work? The answer is yes. You should read it unless you prefer to buy the whole team lunch for two weeks straight —in which case we will happily read it for you. Deal?
Seriously, taking a few minutes to read this document gives you a better understanding of:
We encourage you to return this document when in doubt or need some guidance as you navigate your way to success with us!
LinkORB comprises the following teams:
The following chart illustrates our organizational structure.
Depending on your role, you will work with a remote-first team of freelancers, contractors, and full-time employees across the world, doing great work. Great work, to which you are now a contributor.
The Engineering team builds, deploys, and maintains healthcare solutions for healthcare professionals and their patients. It also builds and maintains our internal tooling.
Marketing develops and executes the best strategies for brand awareness and customer acquisition.
Sales sells our products and services to keep us profitable.
Customer Success anticipates and resolves customer challenges to increase customer satisfaction.
The Back Office oversees administrative, legal, accounting, and other operations to ensure the smooth day-to-day running of the LinkORB team.
Unlike the management hierarchy in traditional companies, LinkORB is a Holacracy. Our team is an agile, self-organizing network with distributed authority, not a rigid command hierarchy. This gives each subteam a framework for operating in ways that best serve its purposes.
Some activities of your first day at LinkORB will involve completing your onboarding exercise. See our onboarding process for detailed onboarding information.
In your first week, you need to:
Async is a cornerstone of communication at LinkORB. Please see our asynchronous communications guide for best practices on communicating with the team.
Our communication strategy includes:
Cyans is a topics-based chat application. Our internal communication tooling may forward notifications about Cyans messages to your email if you're offline for a while.
We use Mattermost and LinkORB.com email for secondary communication.
Chat about low-priority and friendly topics through Mattermost. It is an open source, self-hosted chat application similar to Slack.
Our admins have created a LinkORB.com email address based on the LinkORB ID (UBID) you created while onboarding. See your onboarding email with the subject Your linkorb.com email address to learn how you can set up a mailbox with and use your LinkORB.com email.
In case you skipped the asynchronous communications guide. Here's a tl;dr version:
Get to know the tools we use for our day-to-day operations by checking out the "Tools and Technologies" section of the about us page.
We know joining a new team and being assigned your first task can be a little overwhelming. You might feel the pressure to demonstrate your worth or earn your stripes without asking for help. As you work on your first task, we encourage you to:
Ask questions if you find any details of your assigned task or our workflow confusing. When asking questions, please remember to use asynchronous communications.
We are strong believers in iteration! Once you complete the first (and subsequent) iteration(s) of your task, share it with the team. The first step to building something great with your team is to share what you've created. Then, we can continue to improve it.
Everyone at LinkORB is positive and not judgmental. We believe the more eyes you get on a project, the better!
We provide an array of healthcare products listed in the Products section of the about us page.
If you are reading this during your onboarding and have suggestions that will help future team members, please let us know!