At Linkorb, we are committed to optimizing async communication practices, and the use of email remains an essential tool for fostering efficient and streamlined interactions.
New team members are provided with an email address based on their position during our onboarding process. As standard practice, your LinkORB email address, your-ubid@linkorb.com, can be a box or an alias.
Here are some frequently asked questions about how mailboxes and aliases work at LinkORB.
A box refers to an email mailbox or account that can be used for sending and receiving emails. It is a distinct entity with an associated email address, login credentials, and storage space.
An alias, on the other hand, is a forwarding mechanism that redirects incoming messages to the primary mailbox (ex. Gmail). In short, aliases allow users to receive emails sent to their LinkORB email in their primary mailbox.
If username@gmail.com is your primary mailbox, all emails sent to the alias your-ubid@linkorb.com are forwarded to your primary mailbox. However, if you’re provided with a box, it can receive and store emails.
As aforementioned, team members are provided with email addresses based on their position. Generally, if you do not have to email external partners as part of your role at LinkORB, you are not given a box. Instead, you receive an alias that allows emails to be forwarded from your @linkorb.com email address to a personal email address (such as Gmail).
All LinkORB email addresses are hosted on Rackspace and managed by the team’s Head of Human Resources (HR). If you’d like to request a box instead, contact them via Mattermost, or a Cyans topic. In your request highlight the reason(s) why you need a box rather than an alias.
Please note that only requests with solid reasons would be considered for a box.
To access your inbox, you can log in to rackspace with email your-ubid@linkorb.com.
If you have multiple inboxes:
At LinkORB, we work with different domains, brands, and identities, and we have a set of additional domain names such as onatal.nl, perinatologie.nl, zwangerenportaal.nl, and even roerbakfiets.nl.
However, we never have boxes for those domains, only aliases that forward emails to @linkorb.com boxes. This configuration eliminates a tangle of boxes that each use a different domain. Thus, there are only linkorb.com boxes.
For example, if an email is sent to alice@onatal.nl, this alias forwards emails to the box alice@linkorb.com. Hence, team members have only one box that accepts mail sent to their email aliases and their box @linkorb.com.
For team members with aliases, responses would come from their personal email.
Once configured on a mail client, team members can send emails “from” their boxes. You can set follow this guide to set this up on your preferred mail client (e.g., Gmail, Outlook, Thunderbird, etc.).
To test your incoming or outgoing email, it’s important you use a personal address. It is necessary that you test your email address to ensure that it receives and sends emails as expected.
Rather than send a mail to yourself or a colleague, you can send a mail from your personal address to your LinkORB address or from LinkORB address to your personal address.